Preamble

Whereas the first party is a company specializing in promoting services or businesses via the Internet, Plan B

And since the second party wishes to offer its business on the electronic platform owned by the first party in accordance with the terms and conditions of this contract.

Whereas the second party has offered to deal with the first party in listing its business on the aforementioned application.

Whereas the first party has agreed to the offer.

The following has been agreed upon by mutual consent and acceptance:

First: Introduction

The above introduction shall be considered an integral part of and the basis for this contract.

Second: Subject matter of the contract

The parties agree that the second party shall begin presenting its work and offers on the first party's electronic application.

Third: The First Party's Contributions

The first party owns the platform, website, and mobile application for the website, thereby making it easier for the second party to find customers who are searching for their preferred locations and offers, verify them, book them, and pay for them while on the move via the first party's website, mobile application, or website.

In its contract with the first party, the second party agrees to the platform, website, or app policy as set by the first party.

The second party's signature on this contract is considered a license for the first party to carry out marketing and advertising activities and use the second party's images and information for publication purposes in the app.

Fourth: Reservations

If the reservation is made through the first party's platform, a commission shall be paid to the first party, and the first party shall bear the bank commission imposed. 

The Second Party's dues from the reservations shall be transferred, after deducting the commission due to the First Party as agreed between the parties, at a rate of twice a month to the bank account provided by the Second Party.

Fifth: Prohibited or Authorized Materials and Activities

The first party reserves the right to terminate the current contract at the full responsibility of the second party, with the right to compensate the first party if it is later found that the second party has committed legal violations in the publication and allocation.

Sixth: Control panel for partners

Once the second party's listings page is published on the first party's application and website, the second party will be granted full access to the first party's application dashboard as a service provider. This access gives the second party complete control over various aspects of their profile and listings, including:

• Full control over the booking calendar, where days or time slots can be marked as booked or unavailable.

• Full control over the prices of all listings on the platform.

• Full control over the images associated with the page and listings.

• Full control over the description and information of the profile and listings.

To take full advantage of the features available in the dashboard, the second party must watch planB dashboard video to learn how to use the dashboard or by attending  a training session to be scheduled with the account manager.

With this full access granted, the second party confirms full responsibility for the accuracy of the information provided, the authenticity of the prices displayed, the availability and unavailability of booking slots, as well as the images that are correctly selected. Therefore, Plan B, as the first party, will not be held responsible in the event of loss of information due to misuse.

In order to maintain a valid and up-to-date page for its business with the first party, the second party is required to ensure the following points:

• Regular updates of time periods to avoid double bookings.

In the event of a booking conflict resulting from negligence or failure on the part of the second party, the second party shall be responsible for compensating the user with an alternative service or refunding the full amount to the user, with the second party retaining the agreed commission.

• Maintain prices at the agreed level and not higher than the prices offered on other platforms.

• Ensure that images are appropriate and in line with Qatari cultural traditions and are not offensive in any way.

Seventh: Contract Term

The current contract shall be effective from the date of signature and for a period of one year from that date. Neither party shall have the right to terminate it before its expiry date, except for legal reasons or in the event of agreement between the parties on early termination.

Subject to the above paragraph, the second party may, in the event of exceptional circumstances that cannot be resisted or remedied, notify the first party of its desire to terminate the contract at least one month prior to the date of termination.

Eighth: Applicable law and jurisdiction

This contract is subject to Qatari law and its relevant regulations. The Arabic text shall be considered the original and applicable text in the event of any other foreign text alongside it.

Any dispute arising out of or in connection with this contract shall be settled initially without resorting to the courts in accordance with the conciliation and arbitration rules of the Qatar Chamber of Commerce. The ruling issued by the arbitrator or arbitrators shall be subject to appeal before the Qatari courts of appeal in accordance with the normal rules of appeal stipulated in the Civil and Commercial Procedure Law.

Ninth: Prohibition of the second party from assigning its reservation to a third party

The second party may not, under any circumstances, assign this contract to a third party, even if it is an affiliate company, in any form whatsoever, without the written consent of the first party, even if it deals with the same type of offers or activities.

Tenth: Non-liability of the first party for piracy

In the event that the website, application, or page subject to reservation is pirated through no fault of the first party, the latter shall not bear any legal responsibility for any material or moral damages or losses that may result from such piracy to the second party.

Eleventh: The first party's right to stop displaying the second party's information

The first party has the right to stop displaying the second party's information on the application if the latter violates its obligations to pay its financial or professional duties for this display or publication, or if the information displayed is found to be incorrect.

The display may be resumed if the above reasons are resolved.

Twelfth: Validity of the contract signature and its appendices

A signature that is not authorized by the second party shall not be considered valid and binding on the first party, unless one of the signatories is authorized in writing by the party legally authorized to sign on its behalf  such as the owner , the manager or an employee.

No obligation or liability arising from an unauthorized signature that does not represent the second party shall be valid. On the date of signing this contract, the second party submitted to the first party a complete file of its legal documents and those authorized to sign on its behalf.

Thirteenth: Force majeure or exceptional circumstances

The first party shall not be held liable in the event that it is unable to publish, display, or continue to publish or display the second party's information as a result of force majeure or exceptional circumstances that prevent the first party from fulfilling its professional obligations towards the second party.

Force majeure and exceptional circumstances include wars, unrest, the spread of an epidemic that prevents the continuation of economic activities, internet outages, strikes and general lockdowns in the country, or the actions of the ruler, the government, or its decisions and laws.

The occurrence of any of the above circumstances shall result in the termination of the contractual relationship and neither party shall be held liable for any legal responsibility or compensation, unless otherwise agreed in writing.

Fourteenth: Validity of the contract despite invalidity of 
of its terms

In the event that any of the terms of this contract are invalid, all other terms shall remain valid without any modification or alteration.

Fifteenth: Non-liability of representatives of the first party

No delegate or representative of the first party in direct commercial relations with the second party or its representative shall be personally liable for the actions of the first party, which shall remain solely and ultimately liable to the second party for the contractual relationship.

Furthermore, the delegate or representative of the first party shall not have the authority to sign any contract or commitment with the second party except with the written authorization of the first party specifying the tasks, duration, and authority.

Application explanations:

Cancellation and refund policy:

  In this article, we explain the types of cancellation and refund policies and their impact on a guest's choice of your unit. Guests choose the unit they want to book based on key factors such as price, photos, location, and reviews. However, when they are ready to complete the booking, guests focus on the terms and conditions, check-in and check-out times, and the cancellation and refund policy. Therefore, we will explain the types of cancellation and refund policies and what the recommended policy is.

Types of cancellation and refund policies:

• Free: The user can cancel the reservation at any time, but no later than 3 hours before the check-in time on the same date of the reservation. 

Example: A reservation made on 7-8-2025 to 8-8-2025 with a check-in time of 3 p.m. The guest can cancel the reservation at 12 p.m. and receive a refund.

• Strict: Reservations cannot be canceled and are non-refundable.

The user cannot cancel the reservation at all.  

• Flexible: Reservations can be cancelled 96 hours (4days) before check-in time (and the amount will be refunded to the wallet within the Plan B platform). However, if cancelled within 96 hours (4 days), a portion of the amount will be deducted according to the percentage set by the service provider, which varies from day to day.

Example: For a reservation made on 8-8-2025, with a service or check-in time of 3 p.m., the guest can cancel the reservation before 3 p.m. on 4-8-2025 and receive a full refund. However, if the reservation is cancelled after August 4, 2025, a percentage determined by the service provider will be deducted.

How the policy is applied by the service provider:

The policy will be applied by you, and neither the platform nor the user can modify the booking and cancellation policy you have chosen.
The aim is to comply with the cancellation and refund policy chosen by the service provider to the letter and to avoid any embarrassment between the user and   the service provider.

     Photos of your services Professional photos 

At Plan B, we want your service or unit to be presented to guests in the best possible light, and its beauty is reflected in the beauty of its photos. That is why we have included some professional tips for photographing your unit in this article.

Professional tips for photographing your unit:

First: 3D virtual tour photography

- Photography fees for units not exceeding 400 square meters are 2000 riyals, payable only once per unit per year upon contract renewal as a subscription fee for this service, equivalent to 166 riyals per month.

- The photography fee for units with an area of ​​more than 400 square meters and less than 900 square meters is 3000 riyals, payable only once per unit per year upon contract renewal as a fee for this service, which is equivalent to 250 riyals per month.

- The photography fee for units with an area of ​​more than 900 square meters up to 1500 square meters is 6000 riyals, payable only once per unit per year upon contract renewal as a fee for this service, which is equivalent to 500 riyals per month.

Note: The 3D virtual tour service is only offered on Plan B platform, If the customer wishes to own the link and use the virtual tour outside the platform, they should pay 1000 riyals or more depending on the unit size as a fee. This does not include the annual fees for activating the service link.

However, in the case of modification or changing within the photographed unit, Plan B must be notified of the modification and a new photographing fee must be paid, calculated according to the case of the change.

Second: Verification (Verified Listing)

When you subscribe to the virtual tour service, a verification badge appears in your list, confirming to the user the accuracy and validity of the information and proving that what they see on Plan B platform is what they will actually see in reality. This encourages them to book the service and increases the likelihood of choosing verified lists.

Second: Number of photos

When photographing your property or service, make sure to photograph all the rooms that guests will enter and all the facilities they will use. As for the number of photos, we have noticed that the performance of the property is affected by the number of photos, and in the table below, we have clarified the ideal number for each type of property.

• Accommodation category: Chalet / Rest house / Villa / Farm / Camp / Hotel resort / Apartment / Room = 10 photos or more
• Trips category: Safari trips/yacht/water sports.../= 13 photos or more
• Sports category: All types of stadiums = 4 or more photos
• Entertainment category: Amusement park/water park/adventure games/event tickets = 3 or more photos

Third: Photography method

1. Prepare  the service before shooting, clean it 

2. Ensure there is sufficient natural lighting in the areas you are photographing, and turn on the lights in the room to reduce dark corners in the photo if you are shooting indoors.

3. Take pictures from different angles to show the size of the room or service and all its contents.

4. Be sure to take panoramic photos to show the size.

5. Use horizontal photography in large spaces. 

6. Use vertical photography in small spaces. 

7. Make sure to update the photos after adding new furniture/facilities to the unit.

Fourth: Arranging photos in the app: 

1. Arrange photos according to the most requested and most eye-catching

2. Arrange  photos based on their quality and appeal to guests.

3. Choose  the main photo for the service carefully, as it gives the first impression of the service or unit. 

4. Check the appearance of the photos after uploading them to your property using the Plan B app to ensure that all of the above is correct from the guest's point of view.

5. Make sure that the size of the photos does not exceed 2 MB. 

6. You can request a paid photo shoot from the Plan B Business app by contacting customer service.

7. The Plan B platform guarantees users that the service they book will match the photos and virtual tour if the service provider has subscribed to this feature.

To ensure the best performance, you need to know the following 

                1. How the Plan B platform works:

• The user pays the full amount through the platform to confirm the booking.
• After confirming the booking, we will send you a notification via the Plan B app, email, and WhatsApp (make sure your registered email address is correct).
• Log in to the app and view the booking details (check-in date and other details). 
• The amounts paid will be transferred according to the transfer period agreed between you and the platform after deducting the platform commission.

2. Things that guarantee you high sales throughout the year:

Millions of visitors visit the platform every month looking for places, services, and entertainment facilities, and you can help them find your place by following these steps:

• Sign up for the virtual tour and photo shoot service from the Plan B platform, which gives users confidence and ensures that the service is 100% accurate in reality, as well as giving users an idea of what the service is really like. (Verified Listing)
• Add clear and attractive photos of the place and service and update them regularly.
• Suggestion: Show all the details of the place and service and take pictures of every place that the user might use.
• Write a clear and attractive description for each service.
• Suggestion: Mention all the details that guests need to know, from the facilities of the unit or services you offer, to services near the place.
• Respond to guest inquiries from conversations in the Plan B app.
• Suggestion: Use abbreviations in conversations, and always update the description, amenities, and photos based on the most frequently asked questions.
• Get high ratings by providing exceptional service and a unique user experience, and encourage them to rate you on the platform.
• Suggestion: Treat your guests well and they will treat you well in their reviews. Encourage them to write a comment about the service.
• Offer promotions and discounts.
• Suggestion: Offer a competitive deal for the first 5 bookings, and offer deals during the off-season.

3. Things that may cause your account to be suspended – be sure to avoid them

No one wants to have a bad experience during this trip, so we at Plan B work diligently with you to prevent such experiences. Always make sure of the following:

• The unit or service booked by the user is available.
• Avoid: The unit or service booked by the user is not available on the same date.
• Suggestion: Make the service available first in the Plan B for Business app.
• The place should be clean.
• Avoid: Dust on surfaces, stains on mattresses, discolored pool water, waste residue, insects, and unpleasant odors in the service location.
• The advertised facilities should be 100% accurate and correct.
• Avoid: Old photos that do not reflect reality, advertised facilities that do not work or do not exist.
• Suggestion: Update service data, descriptions, and photos as soon as possible.
• Respond to guests upon arrival.
• Avoid: Ignoring guests' communication upon arrival.
• Suggestion: Write check-in instructions to the guest in the conversations.
• Follow the chat policy.
• Avoid: Providing guests with the name of the place, contact numbers, social media accounts, or location of the property.
• Suggestion: Do not provide guests with any means of communication outside the platform.

If a report is filed regarding any of the above, the reservation will be canceled and the guest will be refunded regardless of the cancellation and refund policy, and your account will be suspended for a limited period. Repeated reports may result in permanent account suspension.

Communicate with the user:

When a user wants to book a service, they may have questions that need to be answered. These questions or inquiries about the details of the place and service are important to users, and the speed of response is equally important.

But why is it important to respond to guest inquiries?

Your clear and quick response to guests' inquiries will greatly help them decide to book with you again, and they will not look for other places.

 When do guests contact you?

There are two times when guests may contact you, and both are important for your guests to decide to book with you again

After confirming the booking:

After confirming the booking, don't wait for the guest to contact you. 

Take the initiative to welcome them through conversations in the app, and also ask when the user will be arriving at the place.

This may seem like a simple gesture, but it gives the user or customer confidence in the place and shows how much you care about helping them when needed.

During the service period

The user's journey is still ongoing, and they may need your help at times in using certain facilities or other services.

There is nothing better than a service provider who helps their customers, so it is important for the customer that you are ready to help when needed or respond to their inquiries if you are unable to be at the location.

How to become an exceptional service provider: